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General Terms and Conditions

Depending on unforeseeable events like high and low tide or delays when passing locks and bridges, a change in shedule may become necessary.
Subject to possible alterations due to force majeure (high and low tide, ice forming etc. ...). Subject to possible change in ships. Subject to possible print errors, sentence errors and price changes. All prices apply subject to a fuel surcharge.

The terms of carriage of the BRANDNER Schiffahrt GmbH apply and will be gladly handed out upon request.

Children: When using the children's play corner and as a general rule aboard, the parents or chaperones are responsible for supervising and taking on the liability for the children. Dogs: During all cruises in Austria dogs can only be taken along with muzzle and leash. (Vienna animal keepers law §5, NÖ Austrian Police Penal Law §1). Bikes: are transported on the liner cruises for a fee, but the BRANDNER Schiffahrt GmbH does not assume liability for transported bikes or walking aids.

The customer agrees that any information given during the order and the order processing is stored and used for the purpose of accounting as well as for internal marketing purposes. With the purchase of the ticket the customer agrees that he may be filmed or photographed for any filming and photo shoots approved by BRANDNER Schiffahrt and that the resulting material may be used for promotion and marketing purposes of BRANDNER Schiffahrt.

RESERVATIONS
For all theme cruises as well as for liner cruises for more than 10 persons, reservations must be made in writing. Written reservations by fax +43 (0) 7433 2590-25 or e-mail schiffahrt@brandner.at. Please note that online reservations for the weekend are being processed until Saturday 11:30 a.m. Reservations by fax are being processed until Friday 4.00 p.m. No reservation is necessary for individual customers of liner cruises. You get the tickets, subject to availability, directly at any stations and sale points of the BRANDNER Schiffahrt GmbH as well as directly aboard the ships. We gladly take your table reservations for the trip Melk - Krems or Krems - Melk as well as for the long Wachau roundtrip! Services not used cannot be refunded.

CANCELLATION CONDITIONS
Liner cruises: With a notification of cancellation less than 14 days before the travel date there is a cancellation fee in the amount of 20% of the fare price, or 100 % for a non-appearance.
Theme cruises: Tickets for evening theme cruises cannot be exchanged, refunded or canceled.
Charter cruises: From the moment the reservation is made and until 90 days before the beginning of the tour € 200 plus VAT. Within 90 days before the beginning of the trip 15 % of the total price, within 30 days before the beginning of the trip 25 % of the total price, within 14 days before the beginning of the trip 50 % of the total price, cancellation within 7 days before the beginning of the trip 100 % of the total price.

The BRANDNER Schiffahrt acts as a go-between for the following products: combined tickets (Rail.Ship.Stift Melk, "Janosch" - family package, Ship.and.rail, various combined group offers according to group planner), music groups or other service providers for theme & charter cruises.